Our Expertise

Simplex Tech is on a mission to assist successful businesses in expanding their technological capabilities. We support enterprises to become innovation leaders by delivering cost-effective, automated solutions and services to build impeccable digital transformation.

Customer Service Management

SimplexTech helps clients choose a case management platform that is reliable, comprehensive, and, most importantly, eliminates the need to “swivel chair” between numerous apps to get the work done for their consumers. Our comprehensive strategy to customer service management involves case management, help desk optimization, management of external and internal knowledge articles, allocation and management of products and assets, portfolio and catalog of services, Administration, IT, and knowledge management.

  • # Customer Service Knowledge
  • # Customer Service Case Management
  • # Customer Service Portal
  • # Customer Service End-to-End Experience
  • # Customer Service Center Optimization

Our Strategical approach to Gain and Retain customers

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We anticipate your client's requirements by implementing solutions before problems arise. Our comprehensive strategy to customer service has the pleasant influence of improving customer satisfaction while reducing the expense of doing so. Our consultants will work with you at every stage of your ServiceNow CSM deployment to ensure secure implementation.

  • Determine the correct strategy and sequence for your platform deployment
  • Map out your company aims and the smoothest route to attain them
  • Leads you along with your implementation roadmap
  • Boost your brand’s value and Increase ROI
  • Deploy solutions into your existing infrastructure

  • Collaborate

    When you choose SimplexTech as your ServiceNow implementation partner, you'll have a team that works with your company's system administrators and technical employees to ensure that your ServiceNow platform integrates with all of your other applications.

  • Investigate

    Your modern CSM platform has default security environments. We evaluate your existing platform's security settings to develop a hybrid system that works without a hitch, allowing us to find and resolve performance concerns before adopting your new system.

  • Formulate

    Our ServiceNow experts, which include operational planners, professional developers, and honors designers, utilize their experience to create a successful deployment plan and increase user acceptance rates. With our provided solution, you will be able to provide your customers with something beyond traditional. The result will be more effective problem-solving, with reports explanation before they even launch, while customer satisfaction and retention rates proceed to grow.

The Benefits of a SimplexTech CSM Solution

The performance of your customer service can build or crush your business. We help your business grasp the ServiceNow platform to secure that you’re on the right track, keeping your customers happy without sacrificing the hard work of your staff. Our CSM solutions bring valuable benefits to your business:

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Customer Service as a Team Sport

As the competition among brands grows tighter than ever, customer service becomes an excellent differentiator. Great customer service is achieved not by managing customers at individual interactions, but by creating a culture of customer service that connects every aspect of the business and helps your business find, fix, and prevent problems collectively.

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End-to-End Customer Service

Our team-sport strategy allows us to solve customer support issues in a way that gets to the base of the problem. It is easy to resolve difficulties when customer service is linked to other departments such as engineering, operations, and legal services. Consequently, businesses can permanently resolve or prevent similar problems from arising in the future.

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Delivery of Proactive Service

SimplexTech CSM solutions enable you to improve customer satisfaction by proactively resolving system issues. The ServiceNow platform gives you real-time insight into the status of your customers' systems. This implies that as you identify, resolve issues and you'll also be able to enhance your customer service tools, products, and procedures.

Engage Customers on Preferred Channel.

When selecting our CSM solutions, bear the following in mind:

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  • Your consumers want rapid solutions based on their schedule, not yours.
  • Our partnership with ServiceNow provides the functionality that allows customer support representatives to customize and message for distinct profiles of customers and users.
  • Users can contact you via their supposed channel—whether by e-mail, telephone, or chat and delivering you convenience on a platform accessible to your clients.
  • ServiceNow empowers customer support teams to deliver customized interaction and take intelligent measures to rapidly resolve requests by integrating all of this information in one easy-to-access platform.